FAQ -Order

Ground shipping is free on all orders shipped within the continental US. Please note: Clearance items may not be eligible for free shipping.

We ship from New Jersey, closer states will arrive in one day from shipping and as you go further out the shipping will increase to 2, 3,4 and extended delivery zones could be as long as 5 days. For more accurate information please call or send us an email inquiry. You can also visit FedEx and view the FedEx ground service map on Fedex.com and use zip code 08817 for origin.

We will process your order immediately or on our next business day if your order is placed after hours, weekends and holidays. Once we start processing your order, most orders ship within 1 business day but some can be as long as 2 business days please note holidays and special situations can affect this.

Orders cannot be cancelled or changed once submitted. If you need help with your order immediately contact us via email (info@Xeleroshoes.com) or phone (908-874-6670) during our business hours to see if we are able to accommodate your request.

Once your order has shipped you will receive an email confirmation which will contain your tracking number.

Please check your order confirmation to confirm the address is correct on the order. May times carriers will leave your package in a safe place so remember to check carefully outside your home, garage and porch. In some locations the carrier may opt to leave a notice of attempted delivery so always check your mailbox and surrounding area for a notice of attempted delivery. If you are still unable to locate your package, please contact us via email (info@Xeleroshoes.com) or phone (908-874-6670) during our business hours so we can start an investigation.